Job Responsibilities

Job Responsibilities: 1.Technical Support：Deliver pre-sales, in-sales, and after-sales technical support to the sales team and end customers.Address technical inquiries, troubleshoot issues, and handle product suggestions and complaints from overseas clients.Accurately document technical issues and repairs of faulty products. 2.Project Management：Manage project configuration and registration to prevent conflicts and ensure smooth execution.Follow up on product upgrades, modifications, and new product introductions.Conduct market research and analyze competitor products to identify competitive advantages and shortcomings. Provide recommendations for product improvements and support new product development. 3.Technical Documentation & Customer Training：Develop and update product technical materials, including manuals, datasheets, and operating guides.Conduct technical training for customers to ensure proper product usage.Compile and provide documentation for non-standard product requirements and certified product listings. 4.Feedback & Improvement：Gather customer feedback and perform market analysis. Analyze overseas market demands and propose actionable product enhancement strategies.

Job Requirements

Candidate Requirements： 1. Bachelor’s degree or higher in Engineering or a related technical field. 2. CET-6 or equivalent English proficiency, with strong listening, speaking, reading, and writing skills. 3. Hands-on experience in fire protection products and system commissioning, with familiarity of relevant technical theories and procedures. 4. Proficient in computer software and maintenance tools; capable of product debugging and maintenance. 5. Strong technical problem-solving skills and effective communication ability with customers and internal teams. 6. Willingness to travel overseas frequently; knowledge of the overseas fire alarm industry is preferred. Work Environment: 1. Combination of office-based work and on-site support at overseas project locations. Must adapt to frequent international travel and work independently on project commissioning tasks.

Required Languages

English